Customer experience: Pencil Test

A friend of mine raved to me about the Pencil Test in Portland Oregon, so I made a point to get out there while I was in town in mid-October for a work conference. I was impressed enough that I’ll have to stop back in every time I’m at all in the area.

The store is laid out in a welcoming fashion. Some colored fashion pieces hang on racks, with more in drawers. The basics have their own section of hangers, organized by size. The sports bras are on yet another rack. Light comes in from the front glass doors. The changing rooms are spacious and feel light and sunny.

The store’s real accomplishment, though, is the selection. I have never seen such a wide and fun collection of DD+ bras in any store. Freya Pansy longline, Curvy Kate Ritzy, Cleo Maddie Pop, Parfait Fiona longline, Curvy Kate Roxie, Parfait Charlotte, Panache Porcelain Viva, Curvy Kate Dare, and Cleo Jolie to start. There were more that slipped my mind. On the sale rack: Cleo Neve Floral, Cleo Marcie in yellow, Cleo Maddie in orange, Panache sport tank tops, Parfait Celine cami, and more choices. The basics presented me with Parfait Jeanie, Parfait Sophia padded, Panache Tango II, and Freya Deco, among others. There were also lovely elomi and Goddess options, though they didn’t have them in my size.

So wow. I tried on the Parfait Fiona longline, the CK Ritzy, and the beige basic Parfait bra. The saleslady was considerate and checked in with me every so often without being intrusive. She also understood a lot of my issues with shape and shallowness. The Fiona was a little too full in the cup in a 36G, as was the CK Ritzy in a 34FF. I wanted to try the Fiona one size down, but unfortunately they were out of stock. The Ritzy was just too open on top for me. The Parfait bra fit, but there was more lace on the bottom than I needed, and I wasn’t totally wowed by the color. Prices were all MSRP, which is not the practice in Seattle.

Anyway, I was bowled over by the choices I had and the knowledgeable staff, although I didn’t end up buying any bras. I bought some sale underpants, and look forward to my next visit!